Distilled Living effectively does not currently have a Facebook page.
On September 15, 2023, Tim Knittel’s Facebook account was hacked and the hackers gained access to the Distilled Living Facebook page removing Hilary from the business manager & demoting Tim. Because out of town events were in process, the paperwork required to file a dispute could not be collected immediately.
We were only able to post to the Facebook page via the Instagram connection for awhile after that.
Facebook / Meta willingly allows hackers to retain control of business pages despite proof of business ownership citing policies that make recovery “out of scope.”
Proof of business ownership as well as every other piece of information requested was provided to Meta / Facebook over 14 days ago and they have chosen to close the support ticket.
We have started the process of having the Distilled Living Facebook page removed as a violation of copyright.
If you get anything weird from that account, ignore it (or let us know by email, NOT DM.)
Having read dozens of articles and scoured the various social media manager groups this is not an uncommon experience. Securing Tim’s personal account was fast and easy. The business page recovery process is verging on hostile especially given how many support pages link to dead pages and non-existent chat support.
Please make note of our website for the most up to date information & social media locations. We are in the process of making massive changes to it as well.
An aside: we have zero expectations from Twitter as well & thus had already removed them from our social media marketing strategy even though we continue to maintain and check an account there.